(31 Dec 2019, 9:44 am)BusLoverMum wrote Arriva buses would get caught up in the same heavy traffic that delays your gne bus and having lived in deepest arriva territory for many years, I can assure you that their customer service is non-existent.
Arriva's customer service has improved slightly recently, in that it just about exists now, as long as you're just asking about fares! Anything else and they just ignore you on the live chat, in particularly when you're complaining about a service (which happens frequently as most of their drivers are borderline useless)
(31 Dec 2019, 9:58 am)Storx wrote You'd think this would improve the services but in reality in the long term they'll be much worse. All that will end up happening is you'll have a price war, neither companies will make any money, thus no investment, eventually one of them will buy the other out to stop the price war, prices will increase big time to recoup the loss they've made, people stop using the bus, services cut, never ending cycle.
You can't just go dipping in other people's areas not to mention Arriva or GNE wont just sit there and let them take their area without a retalliation. I'm sure GNE would love an excuse to put buses along West Road one of the most profitable areas in the North East.
I'm not saying it would ever happen, only that I fail to see the extension to the X21 being profitable unless they also have services around the local area that link up to it.