(22 Dec 2013, 4:26 pm)citaro5284 wrote I can assure you everything is been done to get the wifi working. You have not got a clue what is going on behind then scenes, do you really think GNE do not want the wifi not working. There is at least 3 companies involved and each one is working hard to get the issue resolved.
I'm very glad to hear it. However as a passenger, we go to customer service and the Facebook team are quite unhelpful and demand fleet numbers when really it's every single bus that has no working wifi! Passengers are getting sick of the same standard 'What was the fleet number' line, it's about time customer service team for a few new lines to say instead of the same old one. If as you say, wifi is an issue GNE are trying to sort out with the other companies involved then they should make sure customer services know and a response along the lines of 'I'm very sorry about that. Issues with the wifi on our buses are currently being dealt with by our management and the companies involved. Did you manage to get the fleet number?' at least people will know that there is something trying to be done to resolve the issue.