(15 Jan 2020, 12:42 pm)Jimmi wrote It's a number of issues really, that being one of them (not just Arriva I might add, seen 50/50A pull onto stand more than 10 minutes before departure time causing issues with stand allocations), others being: late running buses and stand clashes, currently stand K has points where the 7, X12 & X21 are all timed to be on that stand at the same time and you can imagine the chaos that creates especially when two of the three can't really layover due to being through services.
One thing I would suggest with the design is to make it so it's not really possible to smoke, the entrance looks like a scally version of Stars in their Eyes at times, not a positive experience entering it and waiting there at night is not particularly nice either with the sort that hang around it.
Arriva seem to do it with a lot more services though, that's why they get singled out. It got a lot worse a couple months back when they moved the services around, and who thought it would be a good idea to have north and southbound X21 services right next to each other at near enough the same time (and more often than not using the wrong stands)
I've lost count of the amount of times I've been in a rush and got the wrong one!
What they need to do is get some security guards that aren't best friends with the lowlifes that hang around the station so they don't stand at the door and smoke with them!