I think some changes to the Stagecoach In Sunderland Network are needed as the reliability of some services are absolutely shocking although reducing them in frequency may not necessarily be the answer to issue as it would be clear indication of reducing costs.

As Dan noted in a previous post some services are packed which indicates capacity maybe the route cause of reliability issues, the 20 from Sunderland City Centre to Pennywell sticks out like a sore thumb for me for this issue as I often use this to visit my Nana who lives in Millfield, the last few times I have been down I have waited 10+ Mins for a bus to turn up as even the 10 has it's own reliability issues depending on the time of day, again I use the 10 regularly as well for going to the Eye Infirmary.