(13 Feb 2020, 9:38 pm)scanialover wrote With you on what you say about Arriva. There is no, or little ambition or interest across the board, from management through to the operating staff, and it shows. I've commented here about service 63 double (and odd times triple) running and yesterday we had the classic example. An 18 minute wait at James Cook Hospital on what is supposed to  be a route with a 5 minute headway between buses then what do we get?  4 buses in a row! An Arriva 63, packed, an Arriva 29 followed by a Stagecoach service 10 and lastly another Arriva 63, empty! You couldn't make it but then it's a fairly regular occurrence as no-one is interested in some form of timetable/operating regulation and the passengers have, or are, throwing the towel in

The issue is there is absolutely no penalty for not running to timetable like there are when you travel by train or by plane.

If your flight gets cancelled and there isn't another flight until the morning, you (generally) get put up in a hotel for the night, if the last bus of the night gets cancelled, tough you're walking or paying for a taxi!

If your train is more than 15 minutes late, you can claim compensation for the delay. If your bus is running 15 minutes late, then you should be happy it's even running!