(14 Feb 2020, 4:18 pm)Rob44 wrote They said to attract more passengers bus fares needed to be significantly cheaper than taxis or driving.

Nail on head

Passengers keep getting told that fares are attractive and value for money. 
Passengers keep telling operators they're not.
Passenger numbers keep on dropping

Passengers keep getting told that to get anywhere, they need to adapt to suit the whims of the operator. 
Passengers keep telling the operators they want a bus that suits them, not the whims of the operator. 
Passenger numbers keep on dropping.

Something has to give. Surely?

At what point do operators turn around and acknowledge that a lot of what they're doing (not everything - some of it is good), isn't benefiting passengers and that is one of the reasons numbers are dropping?

At what point do they then do something about it and make changes which benefit passengers and doesn't contain the sort of spin Downing St would be proud of?

Self congratulary back patting can only go so far.