(26 Dec 2013, 1:41 pm)citaro5284 wrote But Arriva operate on a Saturday and Sunday throughout the year, and their Customer Services is not open........, so is that embarrassing as well?
I thinks it the automated update that cause confusion, generally public can't or don't know how to set up a status so when GNE come up people think they're online when they really aren't. And that's the problem GNE keep appearing in my newsfeed despite not been online for almost 48 hours! I don't think it's terrible the fact no ones around in customer services today. But maybe someone doing the FB page from home or something could be an idea?