(01 Mar 2020, 7:03 am)Dan wrote So why do operators keep spending lots of money on trying to improve customer experience on-board buses? Are they all wrong?Got my words mixed up, I meant to say fancy Buses is what the industry wants. A passenger wants a reliable service. I’ve yet to encounter someone who thinks a table can account for a late running service. You’d get more footfall if that money was invested into more frequent service and maintenance to make vehicles more reliable. E-leather seats on a streetlite do not disguise the fact it’s an uncomfortable rough riding bus with a cramped and claustrophobic feeling interior.
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RE: Pricing