(26 Dec 2013, 5:13 pm)aureolin wrote No idea - but do you meet the demand of your customers or copy your competitors?
My point was that it was said it was embarrassing Customer Services was not open today, but I have not seen anywhere that it is embarrassing that Arriva CS is not open on a weekend (what is the difference between today and last Saturday?).
It seems some people love to have a pop at GNE whenever they can, we should start a thread GNE bashing then at least it would all be in the same place on the forum.