RE: Go North East - Latest
I have worked at customer services at both Go North East and Stagecoach South. Sadly I agree customers should be glad that any service is provided on Boxing Day at all. Customers are provided information and in some cases well in advance. If they leave it until the last minute then what should they expect. On alot of occasions CS can do very little to actually help the customer simply offer words of advice. CS mainly deal with complaints which, although may seem urgent to the customer cant be dealt with instantly as they often need to be investigated. GNE website is light years ahead of many customers including other methods. So I am afraid perhaps i am biased but all of the team deserve christmas at home to relax and customers should be grateful for the levels of service provided that are not provided in other parts of Go Ahead's companies especially Wilts & Dorset in Salisbury where no service has been provided from 24th to 27th!!!