Q. Are you carrying out additional cleaning on your services?
We already have well-established and rigorous cleaning regimes for our buses, coaches and trams, and we are continuing to enhance the measures we have in place in response to the developing situation with more regular cleaning of the main customer touch-points such as hand poles and grab rails.
We are also providing additional cleaning materials such as personal hand sanitiser for frontline employees, as well as extra cleaning materials for depots and other work areas, and are issuing detailed and regular reminders to our teams about hygiene good practice.
They've pretty much dodged their own question in their own FAQs... 'more regular' = what? If they're only done every month now, then twice a month would be more regular... but still far from being sufficient!
Meanwhile Go North East, Arriva and the Metro continue to dodge the question...