(20 Apr 2020, 3:57 pm)streetdeckfan wrote I was thinking purely financially, while there is an advantage to having customer service 'in house', if they can get rid of a whole property and have them work from home instead, that's got to save an awful lot of money!
Like you say, a lot of businesses have opened their eyes to homeworking, and if you can save money by doing it permanently, why wouldn't you?
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It'll cost more to have people working from home as you'll just end having a level spending all day monitoring people are actually working. Not mention you no longer have a space for training etc. Efficency would just go through the window if you had call centre's etc working from home.
Your at the same time also opening your systems to outside of the building which can lead to another level of bother in terms of people hacking the system even by one of your collegues passing a laptop to a friend and going through customers or worse selling it to someone else. The cost of that will be 1000x worse than paying for the building hence why the most the big companies are still working in their respective offices or are down to extremely limited support ie. emails only.
That's your main disadvantages and they're potentially quite big
Small little companies with upto 20 people may think about it though however overall they're not really going to impact bus usage anyway as they're just a very very small majority. Finance, and levels right at the top who don't need access to the customer data at all however could potentially work from home though most do nowadays anyway - I know a lot of tech teams do and have done for ages but anything with access to customer data is just opening a big can of worms.