(31 Dec 2013, 4:35 pm)Greg in Weardale wrote What really pissed me off was them wasting time on a ridiculous Facebook post about the Winter Carnival in Newcastle and GNE TAKING you there, but they can't bring you back as all the buses disappear by 7pm - when they can't be arsed to even SAY what the changes are (allegedly in response to the "consultation" it was almost impossible to find the forms for) weeks after they've been notified to Traffic Commissioners. They obviously know these changes, sorry ... reductions, aren't going to be popular.
Weren't the Customer Consultation leaflets available on buses which were allocated to the services affected by the consultation? Surely this is the best way to distribute said leaflets, as it minimises the amount of "spoof responses" which could have been sent in, as was the case with previous customer consultations available online. Leaflets were also distributed to houses on the routes of the services affected, and if you still didn't receive one after all of that, you could e-mail Customer Services and they would have sent you one out in the post within about 5 working days. At a guess, if you're blind and living in the dark ages with no Internet access, you should have been able to pick up a copy in Park Lane's Nexus shop, and also in the City of Sunderland Library.
The day the customer consultation leaflets were made available on buses, I scanned one in for the members of this forum. I intend on doing the same thing later this week, as I'm led to believe the consultation results have hit the printers and should be distributed on vehicles from the end of this week (as Michael said earlier). This information will also be available online at the end of this week, giving just over three weeks for passengers to be alerted of the changes. Of course, plenty of notice will be given on GNE's Social Media pages also.