(16 Jul 2020, 8:13 am)big mac wrote There's no way a reduction in frequency on the 21 would be a good idea in my opinion, the route is just too busy. A few years ago it was reduced to every 10 minutes and there were overcrowding issues, hence they upped it to every 7/8.

I don't use the 21 to be honest but I'm amazed to hear it has had overcrowding issues when there are so many services covering those areas. What parts of the route are busiest? There are a few times I've seen it Birtley and Chester le Street when they are nowhere near full (again pre-pandemic). If the 21 is as busy as you say then fair enough a higher frequency is justified. Mind you there are definitely other core routes which don't justify so many buses.