My point is Citro5284 in my 30 odd years of using buses I'm yet to have an ARRIVA bus drive passed with NIS on to make up time.... or kick me off at the destination ( for example Gateshead to get on or even wait for another bus to continue journey to Newcastle.) This has happened to me more times than I can remember on service run BY GNE. So instead of investing in new buses maybe they should invest it other areas and maybe punter will come back to then. Quick poll in my office. No one cared what age the bus was, whether it had tables, whether it was x/lines ( no one bar me knew what this was LOL). They want a bus to turn up when its suppose to and get them to where they want to be with NO FUSS.