(19 Aug 2020, 12:10 pm)JP6004 wrote I believe this is updated by the capacity data based on previous journeys on previous days/weeks. It is not a live feed. No doubt as services get busier  this will be reflected on future journeys

That's the When2Travel thing, the capacity on the tracker should be live.

(19 Aug 2020, 12:10 pm)6049 wrote It's impossible to not track how many people are on the bus. There is warning signs on the ticket machines and capacity is monitored through this.

As a rule of thumb, capacity is half of the number of seats. However, this is assuming that every passenger is travelling on their own. So in reality, the capacity will be between 50-70% of the number of seats. It is not an exact science, and driver discretion is applied.

Frankly, drivers are in a no win situation in regards to this. They cannot enforce the wearing of masks or social distancing when on board the vehicle as it is often impossible to tell who is with who. Additionally, if they declare bus full and go sailing past stops (even on a frequent service) or have to refuse people waiting. It's only generating aggro for the driver.

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But don't the drivers have to actually use the counter for it to update? Or does registering a ticket automatically 'add one', then they count them off?

Because going off what MG has said, it should update the tracker on the website live and when it gets close to capacity it should at least change from 'quiet'