(19 Aug 2020, 12:19 pm)6049 wrote The driver is then supposed to manually check to see if there are any free rows of seats in order to confirm that the bus is full and if there is room for anyone else.

The procedure then is to change the destination blind to bus full, send a message or radio supervisors (depending on service frequency) who will then make a decision as to whether another bus need to be sent out, or the next service is close behind with enough room for anyone left.

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This clearly isn't happening though in the situation Streetdeckfan described in the initial post. As soon as there is 1(+, if there are same household passengers) person per row, that implies the bus has reached capacity - so the destination should be updated and the driver shouldn't be allowing anyone else on.