(24 Sep 2020, 8:29 am)Storx wrote If you know what side the bus comes at and which destination you need then there's no point in the via points at all...
The via points are there for people who have never used the bus before. For someone who's never used a bus before having -> Gateshead on the front it wouldn't be unreasonable to expect the bus to go to Gateshead. It's pointless being there and doesn't help anyone. Unless you get on at Newcastle. A bus going to Easington Lane never goes to Gateshead.
You'd be surprised at the number of people who do use buses for short-hops between Newcastle and Gateshead, especially those who appear to be infrequent users.