(11 Oct 2020, 9:55 pm)Andreos1 wrote Agree. Said it many times before on here and elsewhere. 
The shrugging of the shoulders in these situations just ain't good enough. 
I'm not sure of any other industry which shows the same contempt towards its customers, in similar situations, as bus operators do.

I asked the question with GNE last time I spotted one of these. The response I received (in Sept 2019) was "In this event a spare driver with a bus will be sent out to run the service. It will be posted on Social media to inform customers."

A change in policy perhaps?