(03 Jan 2014, 11:43 pm)CatsFast101 wrote Going to stick my two peneth in, I've noticed the 20 I get most weeks from Durham into Sunderland. And the journey if get most Tuesday and the occasional Thursday is the 12:52 departure and that departs with steady passengers of about 12-14 passengers, a few pensioners but majority paying passengers, usual two teenagers who pay 90p also. However if I'm delayed, I get the 1:02 journey and have noticed this to be much more packed, I once was finished my meeting early and went to Durham City retail park, and upon boarding the 20 was forced to stand all the way until Houghton!
Meanwhile, the 35 is equally as hitty missy I don't use the 35 very often but I use it fairly frequently. And as Andreos1 said, if I'm going to Hetton or Sourh Hetton I'll often opt to get a 20 then get a 35/35C/X35 etc from Houghton. I've seen journeys get quite full with a few standees but also seen very empty runs.
Both services I would of thought could justify some investment and both would justify deckers although taking my observations into account I'd argue the 20 justifies them more on passengers numbers but hey I don't know.
Ah whey, at least you are another regular passenger who observes how busy the 20's get and how others utilise the service.