(05 Dec 2020, 10:43 pm)Robbie64 wrote Who would a customer complain to if there are issues with a Nexus contract service that is operated by GCT?
My mum lives in Donwell in Washington. The main housing estate is served by the number 23, a Nexus funded service which was operated by GNE until a few months ago but which is now operated by GCT. Since GCT took over the contract there have been numerous issues of the bus not turning up. My mum usually gets the 10am or sometimes the 11am bus which runs through the estate on its way to the Galleries. There have been a few times where the bus has not turned up. This morning she waited for the 11am service which never turned up. A neighbour later told her he had seen the bus going down Blue House Lane rather than going into the estate it is supposed to turn into. It simply is an unreliable service. One of the women she was stood with said a few of them had phoned and complained (to whom I don't know) but had never heard anything back. My two experiences of contacting Nexus in the past haven't been positive: on both occasions I didn't get a reply.
I'm guessing autocorrect changed mam to mum, but it's OK.
I've had issue to complain about GCT to Nexus and the response was fantastic.
Whether the fella who dealt with that, is still there - not sure.
Pretty sure I posted the details of the convo in the thread.