(07 Dec 2020, 6:58 pm)Andreos1 wrote That's probably a whole new debate, for a whole new thread. 
But yeah, totally get it and totally understand it. If she can't use the bus to get home, then the chances are she's not going to use the bus to get to work and she will contribute to the issues which delay the buses in the first place.

We are told that buses are better than ever, are nicer than ever and services are frequent. 
They may be for some, but not for those on shifts, not for those who have to plan journeys/connections with military precision or who have a boat load of shopping to lug around and have no chance of fitting it on to the seats or in to the tiny on-board storage facilities.

Don't get me wrong, I don't have an issue with operators encouraging us to make the modal transfer. I do have an issue in them encouraging us to do it when it doesn't work as it could or isn't as convenient as it could be.
There is so much work which could be done, beyond sending a bus or two (which have a naturally limited footprint and follow each other for a section of the route) in to a retail park and then complaining that it is stuck in traffic (likely to be those who can't, won't or are unable to use their two buses which serve the retail park - 21/X20 or 62/64). 

I'd argue that both Dalton and Teesside Park' Silverlink and also Retail World are all in the same boat as the Arnison Centre. They all have buses which follow a similar route and have that naturally limited footprint as a result.

I believe the Arnison Centre is worse in that the bus link is directly in the centre, and there is essentially only one single lane out. Like it's been said before buses can get in easily enough, but getting out is nigh on impossible. There really needs to be a layout change so buses can get out, perhaps enlarge the roundabout so buses can do a U turn and go straight back out?

At least with the Team Valley the bus doesn't go directly into Retail World, it drops you off outside and can relatively easily get in and out.