(11 Dec 2020, 4:39 pm)L469 YVK wrote Can't remember if it was MG or DG who made the comment but I totally agree with the point about paying attention to the minor details.

If you look at Arriva for instance, yes things have moved on since 2014 but little effort has been put into any of the Northumbria Express routes since then.

GNE have clearly set the standard for Express travel even with a few challenges thrown in.