(26 Feb 2021, 7:36 pm)Driver9*** wrote I keep myself in a job by turning up to work every day, not because the bus is painted a certain colour.

That's part of it. But the experience onboard is also another part of the equation.

A bus running late every morning when it hasn't even hit the A19 & A1 (timetable issue, not driver related) combined with a VDL DB300 Gemini in limp mode or a B7TL that's seen better days isn't going to keep customers using buses. 

To give Arriva credit on timetabling, the 308 was improved with an increased PVR & more running time. But that won't be sustained if Arriva fail to invest.