(15 Mar 2021, 3:43 pm)Ambassador wrote Hello, Joe Taxpayer here. 

I hear these services are rarely used and are point A-B and the people who use it will use it regardless of it being a Ford Fiesta or a Limousine.

On behalf of the overwhelming majority of people who pay taxes and don't go near secured services, please spend less of my taxes on this and just ensure that the people get from A-B at the cheapest option possible. Why I am paying for people to use wifi and have tables?

Best Wishes
Taxpayer

Cheapest is not always the best value to tax payers. When I see public money used, of course I want to see value for money, but I also want to see it being spent in such a way that is beneficial to the general public. If the cost is slightly more with additional quality elements; such as NSAs, real-time information, contactless payments and presentation, then I would see that as better value for money.

It's actually a disgrace that we still see NSAs as a quality measure, rather than something that makes buses more accessible. It's a big positive that there was a suggestion in the Ministerial statement today that this will become legislated going forward.