(03 Apr 2021, 1:36 pm)streetdeckfan wrote It's not just the livery, it's the branding as a whole.
Here's a hypothetical scenario:
Let's say GNE wanted to run a once a day service from Newcastle to Barnard Castle.
They already have a service called the X21 so they think why not call it the X22 because it goes a similar direction.
It serves Chester le Street, Durham, and even Bishop Auckland along the route, the same as the X21 (albeit a different stand)
They even use the same buses that they use on the X21
But because it's a 'special' service, you can only use X22 tickets on the X22, even on common sections of the route.
I think we can all agree that would be a stupid idea, and would cause major confusion to passengers. So why is it different for the X10 and X11? The number is only incremented by 1 so surely it must just be a normal service!
They could have called it anything, heck even the X69420, but no, they picked X11
So your issue is that it is numbered the X11? I think you'd find that even if it was numbered the X69420, painted lime green with pink elephants on the side of it, you'd still get people trying to use their ENCTS pass on it!