(05 Apr 2021, 4:52 pm)Dan wrote Hurrah! I'm glad you've finally acknowledged the point that has been continuously made regarding passenger loadings and the impact that the acceptance of standard 'local bus' tickets could have, even if you disagree.
I have already acknowledged the point on the vehicle branding, and the reasons for this. In normal circumstances, this service would have been allocated a coach, and been a part of the 'Northern Coaching' unit. This would be a good use for a coach which is otherwise confined to scholars duties during the week, and therefore naturally available on a weekend and during school holidays (unlike 6377, which would have been otherwise been the spare bus for services X9/X10 on Saturdays and during school holidays). Unfortunately we live in a world of social distancing at the moment, and, to ensure that there is sufficient capacity available to allow the service to cover its costs, a double-deck bus must be allocated. That double-deck bus has to be a newer bus, which has proven reliability. The 6-cylinder StreetDeck has proven itself as being more than capable on services X9/X10. Unfortunately Go North East can't justify painting a bus for an experimental seasonal service like this, and even if it was, you'd still have the same issue with it being sighted on services X9/X10 during the week, as it would still be intended to be the spare bus for those services during the week. All that said, there are differences between the X9/X10 and X11, with the latter serving different stops in Newcastle, Gateshead and Heworth. The destination displays will not reference Middlesbrough on the southbound journey to avoid confusion. What else would you do, if this was Andreos1's bus company, to differentiate the two (noting that the vehicle allocation is more or less set in stone this year, for the aforementioned reasons)?
Clearly you're a lone voice in that opinion with everyone else having echoed my comments regarding 'local travel' on the X11 service, but I can't help but feel your argument is flawed. In one breath you state that you 'don't think the numbers for those travelling locally would make too much difference' as they're so small in number, yet the main basis for your argument is that those passengers would supplement the revenue on the service. If, by your own admission, the numbers travelling locally would be so small, and wouldn't make a difference to the available capacity on-board, how on earth could it possibly make a notable difference to the sustainability of that route?
You make a good point regarding overnight stays in Whitby and Scarborough - particularly in Scarborough where there are holiday parks - and I would be surprised if this point had been 'overlooked' or 'ignored' by Go North East's commercial team. This would add a layer of risk, as it would become another unknown as to how many passengers would return from Scarborough. If, during the school holidays, families decide to head to Scarborough on a Friday for the weekend in a holiday park, and on the Sunday morning the bus is already full for the main target audience (the day-tripper market), how do those families on Sunday evening get back home? In a world of social distancing and reduced capacity on board buses, standees are sadly not permitted.
I can only echo the previous comment of this thread and the counter-argument being incredibly anal, over what is one return journey per day on a new service introduced to take advantage of the 'staycation' market, expected to be higher this year than previous due to the current travel restrictions. In my opinion your argument would have so much more substance if this service was something of a far greater frequency, but that's not the case.
Everyone else and 'lone voice'?
I've got no idea if you're still a GNE employee, are furloughed or have moved on to pastures new.
Either way, I'm not sure a public forum is the ideal place to come up with solutions that employees at multi-million pound organisation should be coming up with and are being paid to come up with.
Regardless, I normally I charge for such advice in the role of a business consultant.
You've identified potential problems, so work out methods or solutions to overcome them. Rather than putting barriers in place and giving it a typical shrug of the shoulders.
I've spent 5mins thinking of cheap, manageable and efficient methods to overcome each of the problems you have outlined. Cost effective, effective and easy to manage, with minimal outlay.
If making comments on the forum, about how the service isn't quite hitting the mark is 'anal', then I'm not sure what that makes other parts of the forum.