(20 Apr 2021, 6:05 am)Dan wrote Isn't it commendable Go North East has a central control room which monitors bus services to ensure something like this doesn't happen - even other larger operators, such as Arriva, cannot boast about that.
Based on that the bus didn't return to Billingham, I'd assume that it had already passed Wolviston (where it could leave the A19 to easily serve Billingham) before someone spotted it and decided to take action? Do GNE not have a system which alerts controllers to vehicles running so early/late or missing stops? Or does it rely on someone randomly checking that specific vehicle?
Arriva do constantly monitor vehicles (albeit from the depot, and have done since 2014) and have the ability to use Ticketer to contact drivers, so I don't get why you're comparing them seeing as GNE still managed to slip up from their nice control centre?