(20 Apr 2021, 8:33 am)omnicity4659 wrote Based on that the bus didn't return to Billingham, I'd assume that it had already passed Wolviston (where it could leave the A19 to easily serve Billingham) before someone spotted it and decided to take action? Do GNE not have a system which alerts controllers to vehicles running so early/late or missing stops? Or does it rely on someone randomly checking that specific vehicle?
Arriva do constantly monitor vehicles (albeit from the depot, and have done since 2014) and have the ability to use Ticketer to contact drivers, so I don't get why you're comparing them seeing as GNE still managed to slip up from their nice control centre?
I think it's when you run early enough, the bus pops up to the attention of the SDC. They can then look back at the tracking to see if you've missed anything out. Mind the X11 being a new service they were probably monitoring it with a bit more attention to see if it got stuck anywhere.