(20 Apr 2021, 1:22 pm)mb134 wrote "To ensure something like this doesn't happen" - yet it happened for two consecutive days, even missing out an additional location on the Sunday? Clearly this control room isn't all it's cracked out to be.
Evidently not, or places wouldn't have been missed on the Sunday trip. Unless communication to the driver was via carrier pigeon once they'd realised he'd ran early and missed places out on Saturday.
On the Saturday trip the bus passed the following points early:
Billingham - Did not serve
Peterlee Slip Road - Did not serve/10 minutes early
Washington Galleries - 10 minutes early
Heworth - 17 minutes early
Gateshead Interchange - 17 minutes early
If they've been monitoring it closely, and missed all that, then I'd argue the person in charge of monitoring that nights services is not particularly good at their job.
It seems to me like the X11 was very rushed.
There seems to have been little preparation done in time for the launch, the branding wasn't done in time for the announcement so it ended up being promoted as Xlines to start with before being switched to Seasider, and the driver for the route didn't seem to be familiar with how the route works (ie. actually having to serve the stops and not do a GCT)
You're definitely right in that if they were actually doing their job and monitoring the route, it should have been caught the first day and wouldn't have happened the second day. You'd think that even if they weren't monitoring it live they'd at least have a look at the tracking to make sure everything ran smoothly before the next journey.
There's absolutely no excuse unless I'm missing something...