(27 Apr 2021, 10:41 pm)Storx wrote I think you misread his point tbf. I kind of get what he's saying. For example if your a customer in Sunderland who's never used a bus for awhile but used to use the 35 occasionally and started to hate it for whatever reason. Pop comes on your Facebook page brand new buses, tables, fancy lights, comfy seats with red leather etc I'll try that they look really good. Pop he goes to catch the 35 to try the 'new' X20. Gets on... Your going to be a bit disappointed to find out it's the same bus you just used on the 35 with a fancy paint work. Even worse if you get off the Black Cat services and realise it's an 'old bus'. Similar could be said for the X21 aswell tbh. Others routes can get away with it though as they replaced older buses / capacity upgrades.
It's a fair point tbh when talking about new customers really.
Well said, Storx. Completely agree with everything you've pointed out here.