(09 May 2021, 12:04 pm)Andreos1 wrote We all know that GCT aren't unique in not being able to fulfil contracts 100% of the time. We've seen commercial operators failing to fulfil some of their commercial work too.

I suppose the difference between Gateshead Central Taxis and commercial operators, is that it's easier for customers to identify when commercial operators don't fulfil their contracts and/or commercial work, as they offer live tracking on mobile apps, and have social media pages where service updates are added during times of service disruption. For their commercial work, services are much more frequent than contracts, which run far less often and could cause more inconvenience to intending passengers if they do not operate (on-time or at all).

Of course, if Gateshead Central Taxis had fulfilled their BODS requirements on-time, this possibly wouldn't be the case...