(09 May 2021, 2:01 pm)Micheal Aaron wrote But why blame LNER it isn't there fault. Its the company who made the trains. You can't blame a person running a twitter account. It's not there fault. The amount of shit they get put through
As a customer, why would I care less who manufactured the trains? My contract is with the operator, in the form of that I've purchased a ticket and in return they provide me with a journey from A to B. Its really no concern who provides the trains, who maintains the track, signals or even the coffee machine.
LNER are responsible for keeping their customers informed - and them alone.