(09 May 2021, 2:43 pm)Ambassador wrote Let’s be honest here, nobody outside this group cares about the missed mileage, vehicle presentation or awful on board musical choices.

And why? Because these are barely used tendered routes used by low socio economic folk and of no economic value to anyone. They could complain but the routes are a nuisance, they don’t generate enough profit and in honesty the users are less likely to vocalise their complain.

It’s not right but it’s a sad truth.

Vehicle presentation and maybe musical choice I probably agree with you on, but I'd suggest that those waiting for the said bus would care about missed mileage. 

Under 'Bus back better', Local Authorities and PTEs have a key role to play in increasing patronage on buses. Poorly presented buses, I would suggest, does not encourage prolonged usage of the bus or for new customers to try the bus. Those travelling will be doing so out of necessity.

Some operators are trying extremely hard to improve the presentation of buses and to make them more appealing. Others are doing nothing.