(09 May 2021, 4:07 pm)Adrian wrote As a customer, why would I care less who manufactured the trains? My contract is with the operator, in the form of that I've purchased a ticket and in return they provide me with a journey from A to B. Its really no concern who provides the trains, who maintains the track, signals or even the coffee machine. 

LNER are responsible for keeping their customers informed - and them alone.

Yea u try tell that to the people who were slating them yesterday. All they were doing was keeping people informed and they got slated for it