(09 May 2021, 10:00 pm)Micheal Aaron wrote What response would you like them give

A better response than that.

Would you be happy if you had a power cut, and your energy company's only response was to tell you to not use electricity this weekend? I think not.

If businesses don't review how they handle major disruption, then they'll never improve. Part of that process is customers telling them it isn't good enough, although you'll always get marks that think everything is perfect.

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