(14 May 2021, 6:49 pm)Dan wrote It depends on the contract - some supported journeys that other operators run, they keep the revenue, but this does not apply to most (if any) of Gateshead Central Taxis' contracts. The revenue goes back to Nexus, so helps to fund these services (as well as tax payers' money).
If that's the case, then it's really no wonder they act the way they do!