(15 May 2021, 2:29 pm)Malarkey wrote Noted twice this week the 20:08 19 from Cobalt Business Park to North Shields Ferry on Wednesday and Thursday did not show up as one of my work colleagues normally use this service down to the Ferry to then go over to South Shields as it is quicker than getting the 309 into Newcastle then getting the Metro through which they ended up doing.
Make sure to send a complaint to Nexus Customer Services on behalf of your work colleague.
The only way we will ever see improvements is if customers keep complaining. I suspect Nexus aren’t even aware of the issues.
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