(23 May 2021, 11:33 am)Ds1197 wrote The last time I used the NSA announced the next stop is Eldon Square were this bus terminates and that was only a few weeks ago

The next stop announcements are not programmed to announce Eldon Square Bus Station.

There was a problem with one vehicle not updating remotely. I think you've been very unlucky and stumbled across an issue that the company was already aware of, and was working with the supplier to fix. The same vehicle was also the one that did not update before Gateshead to show where in Newcastle the bus terminated.

It's rare that you'd hear that announcement played anyway, as a lot of drivers have a habit of showing the outbound destination before St. Mary's Place (an issue which the industry has faced for donkeys years).