(09 Jan 2014, 10:09 pm)GMitchelhill wrote Now that I'm on my computer I can expand on this.
I believe Nexus would have banned him on the grounds that he was acting in an aggressive and threatening manner towards Nexus Staff.
To put it this way, this rule would apply in most places. Even where I work, if I or any of my team were threaten, the customer would then be barred from the shop.
Of course, and so it should be the case Gary. Nobody should have to put up with abuse at work. You'll know yourself being customer facing that you can often be on the wrong end of public frustration.