(12 Jul 2021, 12:21 pm)tvd wrote I was on the X10 a couple of weeks ago, and the reliability was fine until we were held up at Stockton due to a passenger in a motorized scooter unhappy she couldn't access the coach.
The driver was on the phone to control, possibly getting her a taxi. I'm not sure why she wasnt directed to use Arriva's X12 instead, but anyway the whole thing made us 15 mins late.
It could have been that it was too large or would cause an obstruction to the stairs. I've seen mobility scooters (not powerchairs) refused on normal service buses for being too large.
The rules around mobility scooters aren't as black and white as they are for Wheelchair users. See: https://s3-eu-west-1.amazonaws.com/image...rriage.pdf