(22 Aug 2021, 9:54 pm)))Wybus wrote That service change book is one of the strangest ones I’ve ever seen, the front bit comes across like a corporate presentation dished out at the end of the year to staff and shareholders. I bet if customers noticed it on board they still might not take one.
I don’t know why they didn’t just do a service changes leaflet, that actually focuses on the service changes including the title on the front. All that positive spin at the front probably doesn’t mean much when you get into the back and find your service is either reduced in frequency or withdrawn
Assuming you actually find a bus that has any of them on board...I think there have been a grand total of two people finding one reported on here despite the hot air around these changes being fully supported by printed material. I finally did manage to get hold of one today - when the driver of a Voltra gave me their dog-eared copy as they hadn't seen any on the buses and there were of course none on theirs. This was after asking the driver of another service (which I won't identify) who was great and had a look for me and was really vocal (un-prompted other than me asking if they had a service change leaflet) about what they viewed as a disgraceful lack of customer info on board the vehicles. I was surprised they were so critical of the company, but can fully understand why given the multiple examples on here of being being unable to source either the changes booklet or any of the timetables - and they know they will be the ones getting it in the neck off the customers in less than a fortnight. Add to this that even the website still shows the old pdfs (if any at all) for some services (after changing the date) and from the outside looking in this does seem an amateurish attempt by GNE to communicate some fairly huge network changes.