(24 Aug 2021, 6:08 pm)mb134 wrote Definitely positive - and instances like this (the later northbound specifically) can go a long way to build customer relations for those passengers to maybe start using the rest of the network too. That said, I don't think it excuses the 2 hour delay in the dupe arriving at Washington, and don't think it's a viable solution long term either - folk will likely be planning their connections home and a one hour delay on the way back (I appreciate sometimes unavoidable) would probably scupper most of those.Although they are operating in contravention to their registered service particulars by doing this - sensible or not, it could land them in hot water if regular.
RE: New service X11