(05 Sep 2021, 6:47 am)Rob44 wrote Actually you mention the appt... i was actually looking at it and a 56 was coming into gateshead so i thought ok, 10 minutes it will be here ( market street). After 10 no sign do looked again and there is the same bus heading south passed the civic centre. Thats when I asked the driver of the 57 and got the usual shrug when i asked if 56 was due. To top it off he sat fro at least 10 minutes so if he had contacted control they would have had 10 minutes to respond.... maybe saying as the punter to jump on your bus to gateshead and get a 56 from there?
I've had that many a time with the app.
When there's bad traffic, the X21 will often either not go to West Auckland, or it'll go to West, but on the return journey just go along the bypass from West to Bishop, bypassing Tindale and Woodhouse Estate.
On the app it'll still show that the bus is due in x minutes, but you can watch it on the tracker going nowhere near.
Either that, or the bus just drops off the app and they pretend that journey doesn't exist.
Despite many of the things I hate about the Arriva app, one thing it does do well is show the delays and cancellations. They don't try to hide it like GNE does!