(07 Sep 2021, 4:09 pm)Dan wrote Indeed, and I’ve heard today that the level of disruption at Go North East is minuscule compared to Arriva Durham. Just puts into perspective the differing levels of customer communications.
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Assuming the passengers use social media, then yes, I would agree.
If not, then not at all.
The 'transparency' for those people without social media won't have a clue and there's absolutely no transparency as far as they're concerned.