(07 Sep 2021, 7:47 pm)Andreos1 wrote However, it all boils down to communication and ensuring users (regardless of any mitigating factors) have the information and can get it easily.
The best examples I've had of this are at Haymarket where the (I assume Jesmond based) Arriva supervisor has informed passengers of delays, cancellations, or alternative plans (e.g an X15 has been spun at Regent Centre and will wait there, get on the next X21/22 and the X15 will be expecting you). Far more direct than a post on Twitter and having to figure it out yourself, and also more accessible. Granted though, only possible at major bus stations where staffing allows.