(07 Sep 2021, 7:51 pm)mb134 wrote The best examples I've had of this are at Haymarket where the (I assume Jesmond based) Arriva supervisor has informed passengers of delays, cancellations, or alternative plans (e.g an X15 has been spun at Regent Centre and will wait there, get on the next X21/22 and the X15 will be expecting you). Far more direct than a post on Twitter and having to figure it out yourself, and also more accessible. Granted though, only possible at major bus stations where staffing allows.
Ownership and responsibility isn't it?
That's all passengers are asking for - rather than a 'we are transparent and share stuff on social media'.