(08 Sep 2021, 10:05 am)Ambassador wrote I am guessing the evening tweets are automated through HootSuite template hence the lateness of some? The template is bloody awful anyway and could do with a new tone of voice.
If they are written by humans then thats somehow worse...
The thing that bugs me the most about these tweets, is not the tone or language used.
It's the fact that they know the run is being cancelled potentially an hour beforehand (based on the inbound run being cancelled too).
But the tweets go out at the very last minute.
Unless you're a punter who knows the interworking patterns, the operator is leaving them out to dry.
That shouldn't be the case at all. The punter should know more than 5mins prior (or a minute after in some cases), that their bus isn't going to operate and that communication should be available in more mediums than currently.
'last bus of the night cancelled. Sorry about that. We knew at least an hour ago, if we told you, you could have got an earlier bus and changed your plans - but now you're stuck with a big taxi fare and if you're vulnerable, then that's just tough too.
We may refund the taxi fare, we just won't make it easy for you or explain that it may or may not be possible'.