(08 Sep 2021, 11:28 am)Andreos1 wrote The thing that bugs me the most about these tweets, is not the tone or language used.
It's the fact that they know the run is being cancelled potentially an hour beforehand (based on the inbound run being cancelled too).
But the tweets go out at the very last minute.
Unless you're a punter who knows the interworking patterns, the operator is leaving them out to dry.
That shouldn't be the case at all. The punter should know more than 5mins prior (or a minute after in some cases), that their bus isn't going to operate and that communication should be available in more mediums than currently.
'last bus of the night cancelled. Sorry about that. We knew at least an hour ago, if we told you, you could have got an earlier bus and changed your plans - but now you're stuck with a big taxi fare and if you're vulnerable, then that's just tough too.
We may refund the taxi fare, we just won't make it easy for you or explain that it may or may not be possible'.
Not defending it at all, but at least they're putting something out (even if it's often too late, but that's just down to the tech being used as Ambassador said, and not in all the modes that it perhaps ought to be, because the infrastructure in the North East needs vast investment).
Everyone is very quick to criticise Go North East here, but other operators are doing absolutely nothing (given this is a universal issue in the bus industry at the moment, across the whole country), and nothing at all is said about them...