(09 Sep 2021, 11:55 am)Train8261 wrote Can I ask. What was the entire point of the 21 extension to Brandon. Was in Durham for a good few hours yesterday. I saw what of all 9 people use it. Most of everyone got on the Arriva service
Posts like this amaze me.
This extension has been in operation for all of five days. I don't know if you think folk are going to suddenly flock from the 49/49a to the 21 when the former has been in operation since goodness knows when. If this service proves to be successful it will take weeks, months, perhaps even years to chip away at Arriva's customer base. Folk will have Arriva monthly or weekly tickets to use up first before deciding to switch. Frequency might be an issue for some as the 21 operates half-hourly to the 49s more frequent offering. There might be other factors to consider too such as familiarity of the service etc.
It's going to take time. Be patient.